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House-on-the-Hill SupportDesk 2003.13a


Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.

The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser.

Version 2003.13a features minor improvements and bug fixes.

Publisher:

File size:

23.2MB

Date added:

20/04/2004

Licence:

Free to try

Price:

$300.00

Requirements:

Windows 95/98/Me/NT/2000/XP

Un/Install:

Yes

Limitations:

30-day trial

Downloads:

1,212

Download Now!

See Also

MX-Contact for Outlook 5.07.01

Transform Microsoft Outlook into a CRM system with sales, marketing, and support functionality.

Mipsis CRM and Document Management 5.0.2

Collect and organize all CRM (Customer Relationship Management) data of your organization.

HelpDesk IQ 1.0.01

Improve the productivity and efficiency of your help desk.

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