NetHelpDesk is a help desk system for people that have IT Networks. It tracks requests and faults, has intelligent network diagrams and monitors service status. It is designed for IT departments and network support staff.

Help Desk System keeps details of users, their requests, and problems. NetHelpDesk tracks changes and installation requests. Log actions taken to deal with requests. Escalate overdue calls. Be informed of significant events and service outages. Log calls via e-mail, Web browser or phone/fax. View statistics and SLA compliance details.