KBVault is a knowledge base application for collecting, organizing, and sharing an organization's knowledge resources across various user levels via the web. It is an online database for quick and immediate access to the centralized repository containing the organization's intellectual capital.

KBVault is a self-help portal that can help customer support agents while solving incoming customer queries; can be used for customer service; can assist help desk representatives; and can support marketing and sales teams. It can also be used to distribute data at divisional and/or departmental levels, and even among teams.